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2025 proposed It reorg Memorandum To: Board of County Commissioners From: Ryan Barrett, County Manager Date: 07/25/25 Subject: Information Technology Organizational Restructuring This purposed of this memorandum is to recommend approval of the proposed reorganization of the Information Technology Department, as outlined in the attached summary by Director Gabe Anzelini. This proposal is a strategic and fiscally responsible step forward. It addresses structural and operational inefficiencies by aligning job responsibilities with actual duties, formalizing interim assignments, and recognizing the leadership capacity that already exists within the department. Importantly, the changes are cost-neutral in the short term and are projected to generate substantial ongoing savings beginning in 2026—approximately $90,000 annually. The reorganization reduces the Director’s span of control by redistributing supervisory and cybersecurity responsibilities. These changes strengthen departmental leadership, support succession planning, and reinforce the County’s cybersecurity posture in alignment with industry best practices. The proposed changes are mindful of the County’s current budget environment. By freezing a vacant position and reallocating existing resources, the plan provides a model for how we can invest in staff, increase efficiency, and improve service delivery—all without increasing total FTEs or costs. 2 The approach reflects our organizational values: responsible stewardship, internal talent development, and delivery of secure and professional public services. I recommend the Board authorize implementation of the proposed changes as presented. Thank you for your consideration. Ryan Barrett County Manager TO: Lewis County Board of County Commissioners FROM: Gabe Anzelini, Director of Information Technology Services DATE: 7/30/2025 SUBJECT: Proposed Reorganization of the Information Technology Department Summary To strengthen leadership, align responsibilities with actual duties, and improve service delivery, I am proposing a focused reorganization of the Information Technology Department. This plan formalizes interim assignments, reduces management strain, and supports professional development — all while addressing current budget pressures and improving long-term ﬁscal outlook. Current Structure and Challenges The department’s current structure concentrates too many responsibilities at the Director level, including acting as Lead Security Analyst — a dual role, that was meant to be interim, has become increasingly unsustainable. Several staff members are also performing beyond their classiﬁcations. For example, our administrative support role has evolved into a full-time operational leadership position without formal reclassiﬁcation. The ﬂat structure further limits efficiency, communication, and succession planning. Proposed Changes This proposal includes the following adjustments: Appoint Chief Information Security Officer (CISO): Promote the current Security Analyst III into a Lead Security Analyst role, relieving the Director of dual responsibilities. The vacated Security Analyst III position will be frozen. Rename Lead Cyber Security Analyst role to Chief Information Security Officer (CISO): Align with industry expectations. This name adds strategic capacity and supports credibility in grant applications and security assessments. Create Network Supervisor (Network V): Promotes a senior network engineer into a supervisory role, improving division-level oversight and reducing the Director’s span of control. Formalize Business and Office Manager Role: Amanda Price has served in this capacity for the past nine months and has been paid out-of-class. This change formalizes the interim arrangement and eliminates the prior part-time administrative/security awareness position. No increase in overall FTEs: Existing roles are being reallocated and offset through position freezes or eliminations. Fiscal Impact Professional services expenses in 2025 have exceeded expectations. This reorganization helps shore up that overage by reallocating internal resources more effectively and freezing a rehire. The proposed changes generate approximately $50,000 in departmental savings this year. Beginning in 2026, once the new structure is fully reﬂected in the budget, the department expects ongoing annual savings of approximately $90,000. Addressing Anticipated Concerns Cost and Staffing: No net increase in positions. All proposed changes are offset and result in near-term and long-term savings. Employee Impact and Morale: The reorganization rewards staff who are already serving in advanced capacities. It enhances clarity and fairness without disruption. Service Delivery: Additional supervisory capacity will strengthen communication, oversight, and continuity. Public Perception: The proposal reﬂects thoughtful internal development and cost stewardship consistent with the County’s values. Strategic Alignment This proposal supports County priorities including: Responsible ﬁscal stewardship Professional, secure public service delivery Investment in internal talent and leadership Long-term organizational stability and resilience ITS 5 NETWORK SUPERVISOR JOB DESCRIPTION Page 1 of 3 Job Title: ITS 5 Network Supervisor Dept./Division: IT/NETWORKING Job Class Code: TBD Pay Grade: TBD PCN: TBD FLSA: TBD Effective Date: July 2025 Representation Status: Teamsters Supervisors Revision Date: July 2025 Reports To: IT Director NATURE OF WORK Under general supervision, leads and coordinates Networking operations for Lewis County Information Services Division; provides supervisory guidance, technical leadership, and serves as a liaison between engineering staff and the IT Director; provides expert technical support and training for County computer system users and network engineers; troubleshoots problems and provides advanced system solutions. ESSENTIAL FUNCTIONS: The following duties are the fundamental, crucial job duties performed by this position. This is not a comprehensive list of all tasks that may be assigned. Incumbent may be required to perform other duties as assigned and appropriate for the position. • Oversees the Network operations for Lewis County Information Services Division; monitors operations, analyzes anomalies and trends, resolves problems, and recommends system improvements. • Supervises and coordinates the work of Network Engineers; sets priorities, assigns and monitors tasks, evaluates performance, enforces adherence to policies, and fosters professional development through coaching and cross-training. • Serves as a primary point of contact for the IT Director on matters related to network operations, service issues, and technical guidance; communicates team status, escalates concerns, and provides input on departmental planning. • Plans and coordinates Network projects; coordinates implementation of new systems, provides technical oversight of hardware and software upgrades, and validates system operation. • Provides expert technical support for County computer system users; troubleshoots problems and provides advanced system solutions. • Diagnoses and trouble-shoots system problems; analyzes computer and peripherals’ functionality; identifies, locates, resolves and repairs problems within scope of authority. • Provides professional technical training to County departments and personnel; instructs end users in the use of computer hardware and software. • Creates local user accounts and system access for e-mail and file shares; monitors utilization trends and backup procedures; manages user accounts, password files and access rights. • Maintains and enforces system security and confidentiality of records and information; monitors staff compliance to security procedures and County policies and guidelines. Job Title: ITS 5 Network Supervisor Job Class Code: TBD Page 2 of 3 • Manages County-wide printers and peripheral devices; analyzes errors and malfunctions, and repairs or recommends replacement options; leads County personnel in the installation of computer hardware, printers and other peripheral components. • Maintains work log of service requests, equipment malfunctions, software errors and failures; identifies technical problems which need to be addressed by improved procedures and policies. • Performs all other Network Engineer functions as needed to meet workload demands. • Trains Network staff in maintenance and use of County information technology systems and facilitates cross-training in all technical skills. • Collects technical and administrative information and compiles data for reports. WORKING ENVIRONMENT / PHYSICAL DEMANDS: Work is performed in a computer laboratory and office environment utilizing computers and peripheral equipment; may occasionally be required to lift up to 20 lbs. Requires vision capacity to perform fine calibrations and differentiate between colored wires. DISTINGUISHING CHARACTERISTICS: This position serves as a working supervisor over the Network Engineering team, responsible for providing technical guidance, direct supervision of staff, and alignment with departmental goals. The incumbent possesses expert technical knowledge and customer service skills, provides leadership and training to other Engineers, and serves as a primary liaison to the IT Director regarding network operations and team coordination. QUALIFICATIONS: REQUIRED: Associate’s Degree in Information Technology, Computer Science, or a closely related field; AND five (5) years’ technical support/network administration experience. Lewis County Government experience is preferred. Certification as a Microsoft Certified Professional (MCP) and a valid Washington State Driver’s License are required. PREFERRED: Microsoft Certified Systems Engineer (MCSE) and Comp-TIA A+ certifications are preferred. COMPETENCIES (Knowledge, Skills, Abilities, and Behaviors): Knowledge of: • Network and systems administration in enterprise environments. • Information technology operations, policies, and service management frameworks. • Operating systems including Windows Server, Unix/Linux, and AIX. • Network protocols, services, and diagnostic tools (e.g., TCP/IP, DNS, DHCP, SNMP). • Hardware and software troubleshooting methodologies. • Microsoft 365 suite (including Teams, SharePoint, and Exchange Online) and enterprise application ecosystems. • Data security, access controls, and compliance standards related to public sector IT. Job Title: ITS 5 Network Supervisor Job Class Code: TBD Page 3 of 3 • End-user support workflows and help desk ticketing systems (e.g., triage, escalation, resolution tracking). Skills in: • Leading technical teams and coordinating complex IT projects. • Applying independent judgment in high-pressure, dynamic environments. • Diagnosing and resolving advanced technical issues across networked systems. • Translating user needs into technical solutions and support plans. • Installing, configuring, maintaining, and supporting hardware and software systems. • Managing user accounts, system permissions, and network access controls. • Maintaining documentation, logs, and procedures for IT operations and incidents. • Delivering effective training and mentoring to technical staff and end users. • Communicating complex information clearly and concisely, both orally and in writing. • Building collaborative relationships with internal stakeholders and vendors. • Collaborating with help desk teams to resolve escalated issues and ensure consistent service delivery. • Translating technical issues into accessible language for non-technical users. • Coaching, mentoring, and developing help desk and junior IT staff in troubleshooting and service delivery. Ability to: • Prioritize multiple tasks, service requests, and deadlines effectively. • Follow established policies and procedures while identifying areas for improvement. • Maintain confidentiality and uphold system security standards. • Adapt to evolving technologies and departmental needs. • Model professional behavior, accountability, and a customer-first mindset. • Lead by example in providing responsive, empathetic, and solution-oriented customer support. Behaviors: • Regular and reliable attendance. • Commitment to continuous improvement and team development. • Proactive engagement in problem-solving and process enhancement. • Maintaining a professional demeanor and a service-oriented attitude. As the incumbent in this position, I have received a copy of this position description. ________________________________________________ Employee’s Name _________________________________________________ Employee’s Signature Date Gabe Anzelini IT Director / CIO Cyber Security Division Network Division Development Division AdministrationHelp Desk Division Gabe Anzelini Lead Security Analyst Amanda Price Cyber Security Awareness .50 FTE Josh Cowin Security Analyst III Darol Hamilton Network IV Dirk Haney Network IV Jeremy Mannikko Network IV Jared Stewart Network IV Camren Prater Developer III David Haymond Developer III Isaac Freeman Digital Media & Marketing Specialist Chris Brewer Help Desk III Liam Grimes Help Desk III Ian MacInnis Help Desk II Sam Barnes Help Desk II Nathan Kunishige Spillman Admin / Solutions Architect Amanda Price Admin .50 FTE Cyber Security Division Josh Cowin Security Analyst / CISO Network Division Network V - Supervisor Network IV Network IV Network IV Amanda Price Business and Office Manager 2025 Proposed IT Reorganization Red = proposed changes